FAQ

Using Promo Codes

Can I order less than the minimum order?

Size tables for clothing?

What is the return policy?

What is the cancellation policy?

How safe is my personal information?

What do you do with customer's credit card information?

Using Promo Codes

From your 'Shopping Basket' click 'Checkout'. If you're one of our more than 50,000 happy online customers simply log in. If you're new just create your own secure account (it takes less than 3 minutes and provides the information we need to get your order to you). At the Checkout enter the Promotional Code in the 'Have promotional code?' box and hit apply. Your order is automatically updated.

Size tables for clothing?

Due to the nature of the clothing industry there is no standard size that can be applied to all our clothing products. We have created a clothing size table that may be of use to you. All dimensions are in CM.

Polo Shirt
XS S M L XL 2XL 3XL 5XL
Front Length From HSP 69 71 73 75 78 80 82 86
Sleeve Length From HSP 38 40 41 42 43.5 45 46.5 49.5
Chest Width 1/2 52 54 56 58 60 62 64 68
Cuff Width 1/2 18 18.5 19 19.5 20 20.5 21 22
Bottom width 1/2 52 54 56 58 60 62 64 68
Neck Width 20 20 20 21.5 21.5 21.5 22 24
Biceps 1/2 23 23.5 24 24.5 25 25.5 26 27
T-shirt
XS S M L XL 2XL 3XL 5XL
Front Length From HSP 69 71 73 75 78 80 82 86
Sleeve Length From HSP 38 40 41 42 43.5 45 46.5 49.5
Chest Width 1/2 52 54 56 58 60 62 64 68
Cuff Width 1/2 18 18.5 19 19.5 20 20.5 21 22
Neck Width 20 20 20 21.5 21.5 21.5 22 24
Biceps 1/2 22 22.5 23 23.5 24 24.5 25 26
Jacket
S M L XL 2XL 3XL
Chest Width 1/2 60 62 64 66 68 70

What is the return policy?

We will exchange or refund faulty or damaged goods with in reasonable time (7 days) from the customer accepting delivery.

What is the cancellation policy?

Once an order has been approved and is in production it cannot be cancelled and the customer will be charged the quoted cost of the order.

How safe is my personal information?

Military Shop uses industry standard efforts to safeguard the confidentiality of your personal information, such as firewalls and Secure Socket Layers. For more information please consult our Privacy Policy.

What do you do with customer's credit card information?

Military Shop uses Securepay to handle online credit card payment, which means that we don't store your credit card details. As soon as your transaction is approved the information is cleared from our system.